Contacting support
Support is one email address: support@questopiallc.com. NutriShot AI is a founder-built app, so your email reaches a real person who works on the product. We typically reply within 24-48 hours, and Premium includes priority support.
What to include
Four things let us fix most issues in a single round-trip, instead of a back-and-forth that costs you days:
- Your platform and OS version: iOS or Android, and which version
- Your app version
- A description of the issue: what you did, what you expected, what happened instead
- Your Support ID
Finding your Support ID
Accounts are anonymous by design, so NutriShot AI doesn't store your name or email. The Support ID is the only way we can locate your account. Tap the profile icon in the top right, open Profile, scroll to the bottom, and tap to copy your Support ID. Paste it into your email and we can find you.
Without the Support ID we can still answer general questions, but we can't look into anything account-specific. There's no other way to find you in our systems.
What support can and can't do
We can help with scanning issues, account questions, data deletion requests, and tracking down Premium entitlements that didn't restore. Two things live with the stores instead: subscription cancellations and refunds are handled by Apple or Google, since they do the billing. Contact their support for those. For anything visual, attach a screenshot to your email.
Related articles
Ask us directly
Email us and we'll sort it out. We typically reply within 24-48 hours.
Email support