Contacting support
To reach support, email support@questopiallc.com. NutriShot AI is a founder-built app, so your email reaches a person who works on the product. We reply within 24 to 48 hours. Premium includes priority support.
What to include
Include these four things so we can fix most issues in our first reply:
- Your platform and OS version: iOS or Android, and which version
- Your app version
- A description of the issue: what you did, what you expected, what happened instead
- Your Support ID
Finding your Support ID
NutriShot AI doesn't store your name or email, so accounts are anonymous. The Support ID is the only way we can locate your account. Tap the profile icon in the top right, tap Settings, scroll to the bottom, and tap the Support ID field to copy it. Paste it into your email.
Without the Support ID we can still answer general questions, but we can't look into anything account-specific. There's no other way to find you in our systems.
What support can and can't do
We can help with scanning issues, account questions, data deletion requests, and Premium purchases that didn't restore. Apple or Google bills your subscription, so they process cancellations and refunds. Contact Apple or Google support for those. For anything visual, attach a screenshot to your email.
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Ask us directly
Email us and we'll help. We reply within 24 to 48 hours.
Email support