Deleting your account
You can delete your NutriShot AI account and its data whenever you want: in the app in a few taps, or by email if you no longer have the app installed. One thing first. Deleting your account does not cancel a Premium subscription, because the store handles billing. Cancel through the App Store or Google Play before you delete, or the store keeps billing you.
Option 1: in the app
- Tap the profile icon in the top right
- Open Support
- Tap Delete Account and confirm
Your deletion is queued immediately.
Option 2: by email
First grab your Support ID: tap the profile icon, open Profile, scroll to the bottom, and tap to copy it. Then email support@questopiallc.com with the subject "Account Deletion Request", your Support ID, and your platform (iOS or Android). Deletion completes within 7 business days.
The Support ID is required. With no name or email on file, it's the only way we can find your account.
What's deleted, what's kept
Deleted: your OAuth ID and session data, profile inputs like height and weight, all meal data (photos, descriptions, calories, macros, micronutrients), hydration history, and subscription data in our systems. A few things are retained briefly or where the law requires:
- Encrypted backups clear within 30 days
- Anonymous crash diagnostics clear within 90 days
- Billing and tax records are kept up to 7 years where the law requires it
- Aggregated, non-identifying analytics remain
- Apple Health and Health Connect entries stay on your device; remove them there directly
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Ask us directly
Email us and we'll sort it out. We typically reply within 24-48 hours.
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