Scan troubleshooting

When a scan fails or looks wrong, one of these steps almost always fixes it. Work through them in order. The first two steps fix most problems.

Retry with a better photo

• Shoot from above with the whole plate in frame
• Get decent lighting, since dim restaurant corners are the hardest case
• Avoid heavy shadows or glare across the food

Correct the result

If the scan works but the result looks off, use the two built-in correction steps. Confirm the portion size when the app asks. That step alone lowers the average calorie error against a kitchen scale from 11% to 10%. Then add one or two words of context so the AI can correct its identification of the meal.

Log the meal another way

If a photo isn't working, log the meal one of these ways:

• Text description: type what you ate in plain language
• Nutrition label scan: for packaged food, scan the label itself
• Favorites: meals you repeat appear automatically, so you can log one again in a tap

If scanning pauses: Fair Use limits

Each plan has Fair Use scan limits, which keep the service fast for all users. If you reach your plan's limit, scanning pauses temporarily and resumes on its own. The app is working normally when this happens. Premium has much higher limits, so frequent scanners on Premium rarely reach them.

• Email support
• Compare plan limits