Restoring your purchases
On a new phone or a fresh install, your Premium subscription is still there. Entitlements are tied to two things: the purchase on your Apple or Google account, and your NutriShot AI account identifier. Together they let your subscription follow you across devices, with nothing to re-buy and nothing to prove.
On a new device
- Sign in to the device with the same App Store or Google Play account that made the purchase
- Install NutriShot AI and sign in with the same Apple or Google login you used before
- Your account and Premium entitlement reconnect
Both matter. The store account carries the purchase. The OAuth login carries your account and all your logged data: meals, goals, hydration history. Use the same pair you started with and everything lines up. There's no username or password to remember, because NutriShot AI never stored one.
Subscriptions are billed per store, so switching between iOS and Android has a catch: a purchase made through Apple is managed through Apple, and one made through Google Play through Google. Keep signing in with the same Apple or Google account either way.
If Premium doesn't show up
- Double-check you're signed in to the right store account, since a different Apple ID or Google account won't carry the purchase
- Confirm the subscription is still active in your store's subscription settings
- Give it a moment after signing in, since entitlements can take a short while to reconnect on a fresh install
- If it's still missing, email us with your Support ID (found at the bottom of your profile screen) and we'll track down the entitlement
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